A comprehensive lead capability, complemented by an experienced claims management team.
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A team of experts, managing a global portfolio of risks that span the broadest scope of Commercial and Financial Services risks
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John Naughton, Manager - Product Recall, Berkley Specialty London When you hear about product recalls, it’s easy to think of them as just another headline. But if you dig a little deeper, you start to see just how much they reveal about the world we live in. They’re not just about consumer safety—they’re about the complex, and sometimes fragile, connections between manufacturers, distributors,…, consumer trust, once lost, can take years to rebuild., For companies navigating this landscape, having the right partners makes all the difference. At Berkley Specialty London, we’ve spent nearly a decade helping businesses face these specific challenges head-on. From our perspective, the past year tells us a lot about the growing pressures on industries and where we’re heading: , The numbers behind the trend, Across much of the western world, recalls are on the rise. In the US, the number of recall incidents has steadily risen year on year since the Covid pandemic and the number of food, drink and cosmetics recalls reached a 4 year high in 2024 with nearly 2,000 recalls reported by the Opens in new tab FDA . In Europe, the number of EU Food RASFF notifications increased 15% in 2024, reaching an 8…, The industries feeling the heat, Food & Beverage leads the pack, comprising nearly 60% of all recalls. Mislabelling, contamination, and health risks dominate this sector’s issues. Take the recent Salmonella outbreak in cucumbers from Agrotato, S.A. de C.V., which Opens in new tab affected 68 people across 19 states in the U.S., leading to hospitalizations and cascading recalls by other companies. This one event ended up…, The hidden cost of Recalls for insurers, These examples highlight a critical issue: many companies simply don’t have the financial resources to cover the aggregated effects of a recall. That raises a bigger question for insurers. , If the aggregated losses cannot be recovered from the company causing the loss, who picks up the tab?, The chances are that the losses will be attributed to insurers and there is little chance that insurers will get their money back from the company that caused the loss in the first place. This leaves insurers as the primary lifeline, but not all insurers have the experience, or capacity, to navigate such complex claims. At Berkley Specialty London, we’ve built a dedicated team that focuses…, The role of regulators, While recalls address problems after the fact, regulators are focusing on prevention. In 2024, key regulatory updates have aimed to minimize risks: In the, Food & Beverage, sector, the FDA has enforced stricter allergen labeling and Salmonella controls, while the USDA has introduced new standards for poultry safety. In, Automotive, , updated IATF guidelines and stricter emissions standards are shaping the future of electric vehicles and recycling processes. These evolving regulations are a reminder that staying compliant is as much about foresight as it is about adaptation. , Looking ahead to 2025, The reality is, as long as production and supply chain issues persist, so too will recalls. Consumers, too, are becoming more vigilant, using online tools to stay informed about affected products. 2025 will bring its own challenges, from potentially tighter food safety rules to regulatory shifts. Increased recall cost related to tariffs on ingredients/components, improved pathogen testing and…
John Naughton explores how the complexities of product recalls and what’s driving their growth in today’s world.
Type: Blog post
With our Claims Team having recently received a Gracechurch Service Quality Marque along with a top quartile ranking in the 2024 London Claims Monitor, we sat down with Head of First Party Claims, Dan Trenkel, to hear his thoughts and what this recognition means for the team moving forward. , Congratulations on securing a top quartile ranking in the 2024 Gracechurch London Claims Monitor! What does this achievement mean to the claims team at Berkley Specialty London?, The team are delighted to receive this award. It aligns with our strategic goal of being a market leader in Claims. The recognition is a testament to the expertise of our claims handlers. We are committed to delivering outstanding service and good customer outcomes and this award reinforces that. , Brokers rated us strongest for relationships, with over half awarding us a score of 9 out of 10 or higher. What do you think sets our claims team apart in terms of building and maintaining strong relationships with brokers?, Our team is known for a pro-active and responsive approach, which demonstrates our commitment to excellent service. I think brokers appreciate dealing with our handlers knowing they have the right expertise to manage the claims process and are empathetic and understanding. , Responsiveness and expertise were highlighted as key strengths by the brokers. Can you share some examples of how the claims team has demonstrated these qualities in handling claims?, On all matters, we provide prompt responses following notification of a claim. We had an instance recently of a claim where an expedited response was required and we worked with the London broker, retail broker and loss adjuster to resolve the matter promptly, which was well received. , How does the claims team at Berkley Specialty London ensure that they stay responsive and provide expert service in a rapidly evolving marketplace?, The team cares about the claims we receive. Good customer outcomes are a big focus for us. We are always trying to innovate and ensure that we are staying on top of technological advancements and legal trends, in order to maintain and strengthen our offering. , What are some of the challenges the claims team faces, and how do you overcome them to maintain such high standards of service?, In a technologically advanced world, there is an expectation for rapid communication and decision-making. Dealing with highly complex claims have their challenges and it is important that we continue to meet the needs of our customers by maintaining our ‘no stone unturned’ approach to reviewing claims, whilst also keeping up the momentum on the claims process. Our response times are top quartile…, Looking ahead, how does the claims team plan to build on this success and continue to improve the service and relationships with brokers and clients?, We will be continuing to look at our broker value proposition and will work with brokers and clients to ensure we are meeting their requirements. The art of conversation is highly underrated whether that be face-to-face or on the phone. We want our brokers and clients to hear our voices and see the person they are speaking to when they have any questions or issues. And thus, we highly value in-…
Dan Trenkel reflects on our recent Gracechurch SQM award, what this means for the Claims Team and our approach to claims.
Type: Blog post
We are delighted to announce that Berkley Specialty London has been awarded the prestigious Gracechurch Claims Service Quality Marque (SQM) in 2025. This accolade is a testament to our unwavering commitment to delivering exceptional claims service and upholding the highest standards in the industry. Ben Bolton, Managing Director of Gracechurch, commented: , “Berkley Specialty London achieves the Service Quality Marque in 2025; this is the result of a clear ambition and determination to be the best, resulting in a top quartile performance throughout 2024. Berkley Specialty London’s ‘no stone unturned’ approach to service is highly valued by the claims community, and rightly so.”, , What is the Gracechurch Claims SQM?, The Gracechurch Claims SQM is an independent accreditation awarded annually to claims teams that consistently deliver outstanding service quality. It is a highly respected benchmark in the insurance industry, recognising excellence and dedication to customer satisfaction. , Commitment to Excellence, At Berkley Specialty London, we believe that exceptional claims service is the cornerstone of our business. Our team is dedicated to providing prompt, fair, and transparent claims handling, so our clients receive the support they need when it matters most. This award validates our efforts and motivates us to continue striving for excellence. Receiving the Gracechurch Claims SQM is a…
Berkley Specialty London has been awarded the prestigious Gracechurch Claims Service Quality Marque (SQM) in 2025.
Type: Blog post
Expertly crafted product recall cover to protect your brand, your product and your balance sheet
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Specialists in worldwide first-party delegated authority business, fostering long-term partnerships with tailored underwriting, exceptional claims services, and first-rate technical support.
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A longstanding underwriting division, complemented by an experienced claims management team.
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At Berkley Specialty, we bring a wealth of underwriting excellence and an unwavering commitment to confronting the evolving risks faced by financial institutions.
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Pragmatic risk transfer solutions provided by experienced underwriters with a solution focus, backed up by award winning claims and breach response.
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