Berkley Specialty London Awarded Gracechurch Service Quality Marque

We are delighted to announce that Berkley Specialty London has been awarded the prestigious Gracechurch Claims Service Quality Marque (SQM) in 2025. This accolade is a testament to our unwavering commitment to delivering exceptional claims service and upholding the highest standards in the industry.

Ben Bolton, Managing Director of Gracechurch, commented:

“Berkley Specialty London achieves the Service Quality Marque in 2025; this is the result of a clear ambition and determination to be the best, resulting in a top quartile performance throughout 2024. Berkley Specialty London’s ‘no stone unturned’ approach to service is highly valued by the claims community, and rightly so.”

What is the Gracechurch Claims SQM?

The Gracechurch Claims SQM is an independent accreditation awarded annually to claims teams that consistently deliver outstanding service quality. It is a highly respected benchmark in the insurance industry, recognising excellence and dedication to customer satisfaction.

Commitment to Excellence

At Berkley Specialty London, we believe that exceptional claims service is the cornerstone of our business. Our team is dedicated to providing prompt, fair, and transparent claims handling, so our clients receive the support they need when it matters most. This award validates our efforts and motivates us to continue striving for excellence.

Receiving the Gracechurch Claims SQM is a significant milestone for Berkley Specialty London. This recognition reflects our team’s hard work, dedication, and relentless pursuit of excellence in claims handling.